Privacy Policy for RX Chauffeurs

At RX Chauffeurs, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our services, website, or mobile application. Please read this policy carefully to understand our practices regarding your personal information. If you have any questions, please contact us.

1. WHO WE ARE

RX Chauffeurs is a licensed chauffeur service provider in London. Our office is located in London. We are committed to protecting your personal information and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. INFORMATION WE COLLECT

We collect personal information from our customers and visitors to our website or mobile application. The types of information we collect include:

Contact Information: Such as your name, email address, phone number, and postal address.
Payment Information: Credit card or other payment details, which are processed through secure third-party payment processors.
Booking Information: Details related to your bookings with RX Chauffeurs, including pickup and drop-off locations, dates, times, and special requests.
Technical Information: Information collected automatically, such as IP address, browser type, and operating system, when you visit our website or use our mobile application.
Cookies: Information collected through cookies and similar technologies. See our Cookie Policy for more details.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Service Provision: To process and manage your bookings, including transportation services and related activities.
Customer Communication: To communicate with you about your bookings, respond to inquiries, and provide customer support.
Marketing and Promotions: To send you promotional materials and special offers, if you have opted in to receive such communications.
Improving Our Services: To analyse usage data and enhance our services, website, and mobile application.
Compliance: To comply with legal and regulatory requirements, including data protection laws.

4. LAWFUL BASIS FOR PROCESSING

Our lawful bases for processing your personal information include:

Consent: Where you have given us clear consent to process your information.
Contractual Necessity: To fulfil our obligations under a contract, such as providing transportation services.
Legitimate Interests: To pursue legitimate business interests, such as improving our services, provided this does not override your rights and freedoms.
Legal Obligation: Where we are required by law to process your information.

5. HOW WE SHARE YOUR INFORMATION

We may share your personal information with third parties in the following situations:

Service Providers: We use third-party service providers to process payments, manage bookings, and maintain our website and mobile application. These providers are required to protect your information and use it only for the purposes specified by us.
Legal Requirements: If required by law or legal process, we may share your information with law enforcement or regulatory authorities.
Legitimate Interests: To pursue legitimate business interests, such as improving our services, provided this does not override your rights and freedoms.
Legal Obligation: Where we are required by law to process your information.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once the retention period has expired, we will securely delete or anonymize your information

7. DATA SECURITY

We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or theft. In the event of a data breach, we will notify you and the relevant authorities under legal requirements.

8. YOUR RIGHTS

Under the GDPR, you have the following rights regarding your personal information:

Right to Be Informed: To know how we collect and use your information.
Right to Access: To request access to the personal information we hold about you.
Right to Rectification: To request correction of inaccurate or incomplete information.
Right to Erasure: To request deletion of your information under certain circumstances.
Right to Restriction of Processing: To request that we limit the processing of your information.
Right to Data Portability: To request that we transfer your information to another party in a commonly used format.
Right to Object: To object to the processing of your information based on legitimate interests or direct marketing.
Right to Withdraw Consent: To withdraw consent at any time if we are processing your information based on your consent.

To exercise any of these rights, please contact us at

We will respond to your request within 30 days or as required by law.

9. INTERNATIONAL DATA TRANSFERS

RX Chauffeurs primarily operate within the United Kingdom, but in some cases, your information may be transferred to countries outside the European Union. In such cases, we ensure appropriate safeguards are in place to protect your information, in compliance with GDPR requirements.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where required, we will notify you directly. Please review this policy periodically to stay informed about how we protect your personal information.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at : 020 8050 5890 , contact@rxcar.com

Thank you for choosing RX Chauffeurs. We value your trust and are committed to safeguarding your privacy.